Home-Start West Lothian is committed to protecting your privacy when you use our services. In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.
What data do we collect and how do we use it?
Home-Start West Lothian collects and processes information about you in order to:
(i) identify registered and logged-in users each time they visit the Web Site or wish to have a Service provided;
(ii) process orders or applications submitted by you;
(iii) improve our Services and Web Site; and
(iv) send you information we think you may find useful, including information about our products and services.
You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. For printing services you will also need to upload images to our Web Site. In addition, when you order certain goods or services from our Web Site, you will be transferred our third party provider of payment services, where details including your credit/payment card number and expiration date will be processed.
You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about our special offers).
Log files/IP addresses
When you visit our Web Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We may use IP addresses to help us administer our Web Site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
Non personal information
We may automatically collect non-personal information about you such as the type of internet browser you use or the site from which you linked to our Web Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site.
A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tell a web site when the user has returned.
Find out more about cookies @ aboutcookies.org
(i) To identify who you are and to access your account information;
(ii) To estimate our audience size and patterns;
(iii) To ensure that you are not asked to register twice; ;
(iv) To track navigation around our Web Site in order to improve its usability.
With whom is the information shared?
Home-Start West Lothian will not share, sell or rent your personal information to third parties, other than in the case of sale of the company. However, we may disclose your personal information to third party suppliers who provide services on our behalf.
Home-Start West Lothian may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Home-Start West Lothian and its Web Site, visitors to the Web Site and customers of our Services.
Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Home-Start West Lothian is not responsible for the privacy policies or the content of such sites.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Home-Start West Lothian may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at email@example.com or click on the unsubscribe link in any of our emails.
Home-Start West Lothian places a great importance on the security of all information associated with our customers. We have appropriate security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel have access to user information which is protected by strong passwords together with up-to-data firewalls and anti-virus software. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Where is the information stored?
Information which we collect is stored on a computer located in the United Kingdom. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws.